Booking terms

Terms for inventories and inspections

These terms summarise how Veristead accepts and completes bookings. The final service, price, appointment and access arrangements are confirmed by email before work begins.

Quotes and payment

Website prices are starting prices for standard unfurnished properties. The confirmed fee may vary for furnished properties, additional rooms, HMOs, parking or congestion charges, unusual access requirements or urgent appointments. Payment terms will be stated in the booking confirmation.

Appointments and access

The client must provide accurate property details, safe and lawful access, working keys and any relevant existing report before the appointment. If safe access is unavailable at the agreed time, the appointment will be treated as a failed-access visit and the full booked fee may be charged. Any return appointment is quoted separately.

Cancellations

Unless different terms are agreed in writing, cancellations made more than 24 hours before the appointment are free of charge. Cancellations made within 24 hours may be charged at 50% of the booked fee. A cancellation on arrival, a missed appointment or failed access may be charged at the full booked fee.

Reports and turnaround

Completed reports are normally issued within 24 hours of the inspection. If exceptional circumstances could delay delivery, Veristead will contact the client promptly. Clients should raise factual corrections as soon as possible after receiving the report.

Scope of inspection

Reports record visible condition and cleanliness at the time of inspection. They are not structural surveys, valuations, electrical or gas safety inspections, or legal advice. Services and appliances are not tested unless the report expressly says otherwise. Concealed, inaccessible or unsafe areas are excluded.

Evidence and responsibility

Reports are prepared impartially from observations and photographs available at the appointment. The client remains responsible for tenancy, safety and compliance decisions and for supplying the correct documents when a comparison report is required.

Questions

For booking or terms questions, email hello@veristead.co.uk.

Last updated: 6 September 2026